Trustpilot Review Removal
Every Trustpilot review shapes perception. One false step? Major fallout.
Why Removing Harmful Trustpilot Reviews Is Important.
Trustpilot is designed to provide honest customer feedback, but unfortunately, it’s often misused. Because reviews can be submitted without strict proof of purchase, businesses are frequently targeted with fake, misleading, or malicious comments. Disgruntled individuals, ex-customers, or even competitors may leave exaggerated or false reviews with the intent to harm your reputation. These reviews can significantly damage customer trust, reduce sales, and impact your brand’s online credibility. Worse yet, negative reviews can lower your overall Trustpilot rating and affect how your business appears in search results.
That’s why removing harmful Trustpilot reviews is essential—not to hide feedback, but to ensure your online reputation accurately reflects the quality and integrity of your business.
Deleteit protects your Trustpilot reputation from fake and harmful reviews.
In today’s competitive market, maintaining a strong brand reputation on platforms like Trustpilot is more important than ever. Potential customers actively consider your reviews before making decisions, and even a few false or exaggerated comments can damage trust and credibility.
Negative or misleading Trustpilot reviews can weaken your brand’s perceived value, discourage new customers, and ultimately impact your bottom line. Inaccurate reviews create barriers to customer conversion, harm long-term loyalty, and raise the cost of growth.
That’s why leading businesses trust Deleteit to manage and protect their Trustpilot presence. We help you maintain a clean, authentic online image—so your best-fit customers choose you with confidence.
You can trust our expertise and technology to protect your Trustpilot reputation.
At Deleteit, we combine industry-leading technology with years of hands-on experience to help businesses defend their online presence—especially on platforms like Trustpilot. Fake, misleading, or malicious reviews can quickly damage a brand’s credibility and impact customer trust. That’s why our review removal process is built to be fast, compliant, and effective.
Our proprietary systems identify harmful content and our expert team works diligently to remove it, ensuring your Trustpilot profile reflects the truth—not false narratives. Whether you’re a small business or a large enterprise, we help you maintain the integrity of your reputation so potential customers see the quality you truly offer.
Your brand deserves to be judged fairly—and Deleteit makes sure it is.
Frequently Asked Questions
Are you permanently removing the content, or just hiding it?
In the case of online reviews, our services are designed to achieve complete and permanent removal of the reviews from the platform. All of our content removal services will always prioritize total deletion of the content as the first strategy; if this cannot be achieved, then typically other options are still available to mitigate the negative impact of unwanted content.
How much does it cost to remove a review?
Our pricing ranges from $400 to $900, depending on the complexity and severity of the case.
What content can you remove?
Anything that can be put onto the internet, can theoretically be removed from the internet – so it is always best to at least let us take a look, since it costs nothing and comes at no risk to you. Most of our removals relate to user-generated content such as reviews, blog or forum postings, and malicious or unwanted images or videos.
What content can’t you remove?
Some content is extremely difficult to remove due to the organisations controlling the site that the content is published on. For example, news publications that believe their article to be accurate will fight tooth and nail to keep it up, under the argument of “freedom of speech”. Government sites and other official organisations are of course also unlikely to remove something unless it is clearly factually inaccurate and/or blatantly illegal. In general, if the content itself is completely fair and/or factually accurate, provided honestly by a real human, and without infringing any locally applicable laws (such as privacy, copyright, etc) then removal is always more difficult (but not impossible). Our particular focus is on removing content that is unfair or unwarranted, inaccurate or dishonest, fake, illegal, or targets your business or staff in a personal, harassing or bullying manner.
How do you remove content? Are you hacking into anything?
All removals are done in a completely legitimate manner, with the content being removed willingly by the publishing website or the host of the content. The full process depends on the nature of the content itself, and where it is posted. There is no “hacking” or other subterfuge involved. We do not “bribe” or offer incentives for the content to be removed. Most cases will involve us creating, submitting and managing a detailed application for the removal of the offending content by the publishing website. We liaise with most of these sites on a daily basis, and it is our experience from analyzing thousands of these applications that we have determined which process is likely to be successful for each type of content. Most removals require multiple submissions and ongoing correspondence with the website publisher.
Will you contact the person who left the review that I’m trying to have removed?
No, this is not part of our standard process and is typically unnecessary. If we do believe it will be necessary or helpful, we will always discuss this with you first and only move forward with your approval.
How much does it cost to remove negative content?
Pricing depends on what website the content is on, and in some cases the nature of the content itself. In all cases, you will only pay if we successfully remove the content. There is no cost, no risk and no commitment required to have us take a look at the content and give you a quote. Simply reach out and show us the content. We can typically provide a quote on the same day that you ask. We do offer discounts for removing multiple pieces of content.
How long does the content removal process take?
This varies depending on the publishing website and the nature of the content involved. In some cases, content removal can be as fast as 24-48 hours, but in more difficult cases it can take up to 60 days. The average removal time is 2-3 weeks and if we have not removed the content within 60 days, we will issue you a full refund. We’ll also keep you up-to-date on the progress of your content removal.
Does it matter if I’ve already tried removing the content myself and been unsuccessful?
In some cases this will make our job more difficult, as some website publishers will ignore all future correspondence if the first attempt at removal was not successful. However, in most cases we can still have content removed even if you were previously unsuccessful. Since we do not charge for unsuccessful removals, there is no risk in letting us take a shot at it even if you don’t think it is possible.
What if I’ve responded publicly to a review that I now want to have removed?
We often find that your response is treated as making the review appear either more legitimate, or already mitigated, thereby making the removal process more difficult. We may ask you to remove your response while the removal process is underway; you can save it somewhere and if for any reason the removal is unsuccessful, you can always add it back in again later.
What happens after the content is removed? Can it come back?
We continually monitor the status of the content, and inform you of the good news as soon as it is removed. Removal is permanent, and it is extremely rare for it to re-appear; if for any reason it does come back, the original agreement still applies and we will work to remove it again. Please note that some websites will temporarily remove the content while they evaluate whether to permanently remove it. This does not count as a “successful removal”, and we will inform you of these situations when they occur.
What happens if you haven’t removed the content within 60 days?
Throughout the removal process, we will keep you updated on the progress and our confidence level in having it be successful. If we have not removed the content within 60 days, we will offer you up to 3 options:
- If we believe that there is still a chance of success, we will inform you of the status and our intended strategy for continued attempts. You will then have the option of extending the time window to give us more time to implement that strategy.
- If we do not believe that outright removal is likely to succeed and our options to do so are exhausted, we may offer alternative options that help to mitigate the damage. In some cases these options are equally effective to complete removal, however in all cases these alternative strategies will be completely optional and…
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